EWG d.o.o. Beograd

Last updated: 6 April 2026

1. Who we are

EWG d.o.o. Beograd (“EWG”, “we”, “us”, “our”) is a company with registered address at Vojvode Stepe 352, 11000 Belgrade, Republic of Serbia, company registration number 20664894, PIB/VAT ID 106711140.

For general and privacy-related enquiries, you may contact us at: info@ewg.rs.

This Privacy Notice explains how EWG processes personal data through this website, in email and other business correspondence, and in connection with its business activities, including the manufacture and support of electricity meters and communication devices, customer and supplier relations, authorized inspection activities, technical support, quality management, complaint handling and related operations.

This Notice does not replace any separate privacy notice that may apply to employees, candidates, users of specific platforms, portals or services, where such notice is separately provided.

2. Scope of this Notice

This Notice applies to personal data processed by EWG when you:

• • visit our website;
• • contact us by email, telephone or contact form;
• • represent or work for a customer, distributor, utility, supplier, contractor, authority, accreditation body, inspection body or other business partner;
• • submit a complaint, objection, request or other business communication;
• • request product information, technical support, service, inspection, verification or another type of business assistance;
• • apply for a job or otherwise send us professional information.

In some projects, systems or contractual arrangements, EWG may process personal data only on the documented instructions of a customer or another controller. In such cases, EWG may act as a processor or sub-processor, and a separate privacy notice of that controller may also apply.

3. What personal data we may process

Depending on the context, EWG may process the following categories of personal data:

• • identification data, such as name and surname;
• • business and contact data, such as company name, job title, business email address, telephone number and address;
• • correspondence data, such as the content of emails, contact forms, letters, requests and attachments you send us;
• • contractual and transaction-related data, such as quotation, order, contract, delivery, invoice, payment and service-related details;
• • technical and service-related data, such as device identifiers, serial numbers, service logs, inspection, verification, testing and complaint records, and related documentation where linked to a natural person;
• • recruitment data, such as CVs, qualifications, work history and other information provided during an application process;
• • website and IT usage data, such as IP address, browser type, device information, timestamps, server logs and cookie-related data.

Please do not send us special categories of personal data or other highly sensitive information unless it is necessary and lawfully justified.

4. How we obtain personal data

• • directly from you;
• • from your employer or the organisation you represent;
• • from our customers, distributors, suppliers, service providers and other business partners;
• • from public sources, business registers, professional networks or official records;
• • from competent authorities, regulators, accreditation bodies or other institutions where relevant to a lawful business process.

5. Purposes of processing and legal bases

EWG processes personal data only for specified, explicit and legitimate purposes. Depending on the circumstances, the legal basis may be performance of a contract, taking steps prior to entering into a contract, compliance with a legal obligation, legitimate interests or your consent where consent is required.

The most common purposes include:

• • responding to enquiries and communications;
• • managing relationships with customers, suppliers and partners;
• • products, support, service and technical processes;
• • inspection, verification, complaints and quality management;
• • legal, tax, accounting and regulatory obligations;
• • security and protection of business operations;
• • recruitment;
• • business communications, where permitted by law.

6. Cookies, logs and website functionality

Our website may use strictly necessary cookies, server logs and similar tools to ensure website functionality, security, availability and proper administration.

7. Who we may disclose personal data to

• • authorized employees and internal organisational units;
• • IT and professional service providers;
• • business partners where necessary for contract performance;
• • public authorities where there is a legal obligation.

EWG does not sell personal data.

8. International data transfers

Personal data may be accessible from Serbia, the EU/EEA and other jurisdictions, subject to appropriate legal transfer mechanisms and safeguards.

9. How long we keep personal data

We retain personal data only for as long as necessary for the purposes of processing and in accordance with applicable legal requirements.

10. Security

EWG applies appropriate technical and organisational measures designed to protect personal data.

11. Your rights

• • the right to be informed and to access your personal data;
• • the right to correction or deletion;
• • the right to restriction or objection;
• • the right to data portability;
• • the right to withdraw consent.

To exercise your rights, you may contact us at info@ewg.rs.

12. Complaints and supervisory authority

Commissioner for Information of Public Importance and Personal Data Protection
Bulevar kralja Aleksandra 15, 11120 Belgrade
Republic of Serbia
Telephone: +381 11 3408 900
Email: office@poverenik.rs

13. Third-party links

EWG is not responsible for the privacy practices of third-party websites or services.

14. Changes to this Notice

EWG may amend or update this Privacy Notice from time to time. The updated version will be published on this page together with a revised last updated date.